Online Backup, Data Recovery and Business Continuity Services
online backup from perfectbackup limited

Using the Online Backup Manager and to Create a File Based Backup.

This page will describe all the features available in online backup manager and outline how you can use online backup manager to create a file based backup set. 

Using the Online Backup Manager

System Tray Launcher (Windows Only)

After you have successfully installed online backup manager onto your computer  or server, an online backup manager icon will be added to the system tray area (next to your system clock) automatically.

This icon (resembling a gold coloured pad lock) is the entry point to online backup manager. Right clicking the icon will show a menu that provides the following functions:

Open.  
Run online backup manager.

Backup
Runs a specific backup set (or all backup sets) chosen from the submenu in silent background mode.

Backup and Logoff
Runs a specific backup set (or all backup sets) chosen from the submenu in silent background mode and then logoff from Windows when finished.

Backup and Restart
Runs a specific backup set (or all backup sets) chosen from the submenu in silent background mode and restart Windows when finished.

Backup and Shutdown
Runs a specific backup set (or all backup sets) chosen from the submenu in silent background mode and shutdown the computer when finished.

Help
Shows a help dialog

Stop running backup
Interrupts a running backup set (or all backup sets) chosen from the sub-menu.

Exit
Close this system tray launcher application.

Login Dialog

Before you can use online backup manager, you have to be authenticated by the Offsite Backup Server first.

The logon dialog shown below will check if you have the right to access online backup manager by submitting the username and password you provided to the backup server.

The [Address] field shows the Offsite Backup Server to which online backup manager will connect to authenticate your username and password. You can use  http://backupserver. perfectbackup.co.uk

If the Offsite Backup Server is not accepting connection from the standard ports (Port 80 and 443 for http andhttps respectively), you can append a semi-colon “:” and the custom port number to the host name of the

[Address] field (http://backupserver. perfectbackup.co.uk:8080) to connect to the server using the custom port number

(port 8080 in this case).

If you need to connect to the server through proxy, just enter your proxy setting in the [Proxy Setting] section.

For [SOCKS] proxy, both v4 and v5 without user authentication are supported.

Language Selection

You can switch the language of the online backup manager user interface by choosing the desired language available from the [Language] drop down list. The languages available includes English, Czech, Danish, Dutch, French, Spanish, Portuguese, Icelandic, Norwegian, Finnish, Italian, German, Swedish, Chinese (Traditional and Simplified), Japanese, Lithuanian and Slovenian.

User Profile

After the backup server authenticates you successfully, the online backup manager main window appears. You can then use online backup manager to update your user profile.

You can perform the following update to your user profile.

To change your [Password], press the [Change] button next to the password field. A Change Password dialog will appear. Enter your original password and new password into the text field of this dialog and press [OK].

To change your [Display Name], press the [Change] button next to the display name field. A Change Display Name dialog will appear. Enter the new display name and press [OK].

To change your [Time Zone], just select your time zone from the drop down list next to the time zone entry.

To add a new contact email to this account, press the [Add] button in the [Contact] section. A [Add New Contact] dialog will appear. Enter a name and an email address in the text field provided and then press the [OK] button.

To remove a contact email, select the email that is to be removed from the email list and press the [Remove] button. Press [OK] to confirm the removal.

To update a contact email, select the email that is to be updated from the email list and press the [Properties] button. A [Update Contact Property] dialog will appear. After you have made the changes that you want, press the [OK] button.

Backup Logs

All backup activities are logged to backup activity log files. They are available for reviewing from online backup manager.

How to review backup activities?

You can review all your backup Jobs by

1. Select the [Log] tab available at the bottom of online backup manager

2. Select the Backup Job you want to review on the [Log Controller] panel

Setting Up Backup Sets

A backup set contains all backup settings of a backup operation. This section will describe all features available within a backup set and explain how you can use each of them to achieve various tasks.

Each backup account can have multiple backup sets. Each backup set is an individual and independent entity. For example, if you want one directory to be backed up during the day and another directory to be backed up during the night, you can create two backup sets, each with a different backup schedule and backup source, to serve this need.

To create a new backup set, simply click [Backup Set] -> [New] and choose a backup set type. For example, let’s create a “File Backup Set” for the rest of this page.

Backup Set Type

A backup set can be of one of the following types:

File
Backup set type to backup common files/directories

Microsoft SQL Server
Backup set type to backup Microsoft SQL Server 7.0/2000

Oracle Database Server
Backup set type to backup Oracle 8i/9i database

Lotus Domino/Notes Backup
set type to backup Lotus Domino/Notes

Microsoft Exchange
Server Backup set type to backup Microsoft Exchange Server 2000 / 2003

MySQL
Backup set type to backup MySQL Server

System State
Backup set type to backup Microsoft Window’s System State

Microsoft Exchange Mail (MAPI)
Backup set type to backup individual emails, contacts, calendars, tasks etceteras from Microsoft Exchange Server 2000 / 2003

Backup Source

A “Backup Source” defines the files/directories that are to be included in a backup set. There are two types of backup source: Selected and Deselected. Selected backup source defines files/directories that are to be included in a backup set while deselected backup source defines files/directories that are to be excluded from a backup set.

PerfectBackup Manager will generate appropriate backup source setting for you automatically when you make your backup source selection on online backup manager.

Please note that for Windows operating systems, if the “Hide protected operating files (Recommended)” setting is enabled for the file explorer, system folders/files will not be shown in the backup source. By selecting the parent folders however, all subfolders (including system folders/files) will be included in the backup set. Thus if you want to exclude system folders (e.g. recycle bin) from the backup, please select the desired folders/files directly rather than selecting the parent folder. Alternatively, you can enter the corresponding system path to the [Exclude List] of the backup set using the web interface.

From the [Standard] node available at the top of the [Backup Source] tree, you can easily select the following common folders to be backed up:

1. “My Documents” folder

2. “Outlook” and “Outlook Express” mail store folder

3. “Favorites” folder

4. “Desktop” folder

From the [Options] node available below the [Standard] node, you can easily select other common folders to be backed up as well. They include the “Application Data” folder, the “Start Menu” folder, the “Templates” folder, the “All Users’ Documents” folder, the “Temporary Internet Files” folder, the “Cookies” folder, the “Font” folder, the “History” folder, the “Applications Data” folder, the “Nethood” folder, the “Printhood” folder, the “Recent” folder and the “Send to” folder.

Mapped Network Drive

If you need to backup a mapped network drive on Windows (it will only work in Windows NT/2000/XP/2003), you must enter your Window’s domain, username and password into the [Network Resources Authentication for Windows] section as shown below. It is required because scheduled backups will always run under the context of Window’s “Local System” account (which does not have the privileges required to access network resources) by default.  The Online Backup Manager needs to collect your Windows username, password and domain name to authenticate itself to the windows domain controller to acquire the required access privileges to the network files to be backed up. If you don’t supply a username and password, online backup manager will have problems accessing network resources in its scheduled backup Jobs.

If you need to backup network mapped drive in scheduled backup, please do this:

i. Select the backup set from the left panel and press the [Properties] button

ii. Enter your Windows domain, username and password into the dialog shown below and press [OK]

iii. Press the [Save Setting] button on the toolbar

The steps above apply only to computers running in a Windows domain. If you don’t have a windows domain with your network and you are using a workgroup or using a NetWare server, please use the “net use” command to authenticate the running backup process against the computer hosting the mapped drive. Otherwise, you will get “Access Denied” error from the backup report.

For example, if you want to backup \\SERVER\SHARE that is located on a NetWare server (or another computer in a windows workgroup) and you are getting "Network drive is not accessible" error message, please try adding the following command as a [Pre-backup command]

net use \\SERVER\SHARE [PASSWORD] /USER:[DOMAIN | MACHINE_NAME]\[USERNAME]

E.g.

Enter one of the following commands directly into the Pre-Backup Command:

net use \\Netware\Data password /USER:peter

net use \\WorkgroupComputer1\Data password /USER:WorkgroupComputer1\peter

This will authenticate the current process with the NetWare server (or another computer in a windows workgroup) and backup will then run correctly.

Backup Schedule

A “Backup Schedule” defines the frequency and the time that backups should run automatically.

Backup schedule can be in one of the following types:

Type Description

Daily Backup
Jobs will run everyday

Weekly Backup
Jobs will run on the specified day(s) of every week

Monthly Backup
Jobs will run on the specified day or on a day with a given criteria (e.g. first weekend, last weekday) of every month

Custom Backup
Job will run once on any particular date

For each schedule type above, backup will run at the scheduled time for a maximum of the duration specified (or until all data are backed up if [Stop on backup completion] option is chosen). If a backup job does not finish within the maximum duration specified, it will be interrupted.  Please note that you can have more than one schedule within a backup set. For example, you can have a daily backup schedule that runs at 13:00 at noon and another daily backup schedule that runs at 00:00 at midnight.

The combination of these schedules effectively creates a backup schedule that runs daily at 00:00 and 13:00 everyday.

Backup Filter

A “Backup Filter” defines the file selection rules that allow user to easily include/exclude files into/from the backup set by applying user defined criteria(s) to the file names or directory names.

There are some basic rules regarding backup filters:

i. Filters are checked in creation order. Once inclusion/exclusion has been identified, the remaining filters won't be checked.

ii. Inclusion/Exclusion made by filter always takes precedence over backup source selections

iii. If all filters do not apply to a particular file, this file is then checked for inclusion/exclusion backup source selections

Please find below the name of the a filter and what ir means;-

Top Directory
The top directory to which this filter is applied. Filtering rules will be applied to all files and/or directories under this directory.

Apply To
Define whether to apply the filtering rule to files and/or directories

Pattern Matching
It defines the filtering rules of a filter. A filtering rule can be of one of the following types:

[Starts With] Include/Exclude all files/directories with name starting with a certain pattern.  For example: You can use B* to match all files with name starting with a ‘B’ character

[Contains] Include/Exclude all files/directories with name containing a certain pattern.  For example: You can use *B* to match all files with name containing with a ‘B’ character

[Ends With] Include/Exclude all files/directories with name ending with a certain pattern.  For example: You can use *.doc to match all files with name ending with ‘.doc’ (all Word documents)

[Regular Expression] Include/Exclude all files/directories with name matching a regular expression.

Filter Mode
Defines whether you want to include or exclude matched files into/from the backup set. Also, for those unmatched files, you can choose to exclude (if include filter type) or include (if exclude filter type) them into/from the backup set.

Example 1:

If you want to backup only Word, Excel and PowerPoint documents in your document directory (e.g. C:\My Documents), you should setup your backup filter as follows.

Top Directory = C:\My Documents
Apply To = File (true)
Matching Type = End With
Matching Patterns = *.doc, *.xls, *.ppt
Filter Mode = Include
Exclude all others = True

Example 2:

If you want to backup all files, excluding all *.exe, *.dll and *.tmp, in C:\Applications, you should setup your backup filter as follows.

Top Directory = C:\Applications
Apply To = File (true)
Matching Type = End With
Matching Patterns = *.exe,*.dll, *.tmp
Filter Mode = Exclude
Include all others = True

Example 3:

If you have made your selection of files (all under C:\) from the backup source setting but you want exclude all images (e.g. *.jpg and *.gif) from your selection, you should setup your backup filter as follows.

Top Directory = C:\
Apply To = File (true)
Matching Type = End With
Matching Patterns = *.jpg, *.gif
Filter Mode = Exclude
Include all others = false

Please note that the [Include all others] setting is not enabled because you don’t want to include all other files
(NOT *.jpg, *.gif) under C:\ into the backup set.

Example 4: (advanced)

If you want to include everything, except the “log” directory, under C:\Applications into a backup set, you should setup your backup filter as follows.

Top Directory = C:\Applications
Apply To = Directory (true)
Matching Type = Regular Expression
Matching Patterns = ^log$
Filter Mode = Exclude
Include all others = True

Example 5: (advanced)

If you want to include all directories named “log” from the backup set files with file name starting with “B” and ending with “*.doc” under C:\My Documents into the backup set, you can use a regular expression of “^B.*\.doc$” to do your selection. The filter backup can then be setup as follows.

Top Directory = C:\My Documents
Apply To = File (true)
Matching Type = Regular Expression
Matching Patterns = ^B.*\.doc$
Filter Mode = Include
Exclude all others = True
 

Pre/Post-Backup Command

The “Command Line Tool” feature has two major components, the [Pre-Backup] command and the [Post-Backup] command. You can use the [Pre-Backup] or [Post-Backup] commands to run any native OS (operating system) commands before or after running a backup job.

Both [Pre-Backup] and [Post-Backup] commands comprise of the following parameters:

Key Description

Name
Name of this Command

Command
The command to be run (e.g. C:\My Documents\Application.exe or C:\My Documents\BatchJob.bat)

Working Directory
The directory at which this command will run The backup set type affects the time at which [Pre-Backup] and [Post-Backup] commands run. The following table outlines when [Pre-Backup] and [Post-Backup] commands will run in different types of backup set.

Backup Set Type When Pre-Backup Commands run? When Post-Commands run?

File
Before uploading backup files After uploading all backup files

Non-File Backup Sets (e.g. Microsoft SQL Server)
Before spooling backup files to temporary directory After spooling backup files to temporary directory (i.e. before the first backup file is uploaded)

Note: You should never backup an application while it is running as this can result in inconsistent and unusable files getting backed up. Please use the “Volume Shadow Copy” feature if you’re running Windows XP/2003 or make use of the Pre-Backup Command feature to shutdown your application before running a backup job and use the Post-Backup Command feature to restart your application after the backup job has completed.

For Example

You want to stop Microsoft Outlook using the Pre-Backup Command and restart it after backup using the Post-Backup Command, create the two following text files and assigned the files to Pre-Backup and Post-Backup

Command.

1. Create a text file named “OutlookClose.vbs” using notepad with the following two lines:

Set objOLK = createObject("Outlook.Application")

objOLK.quit

2. Create a text file named “OutlookStart.bat” using notepad with the following line:

"C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE"

Temporary directory

If you are running a file backup job with in-file delta enabled or a database type backup job, online backup manager will generate temporary files and the directory that will be used to store all these files are defined by [Setting] -> [Temporary directory for storing backup files]. Please set this to a non-system disk partition that has enough free space to avoid problems.

You can set the [Temporary directory for storing backup files] to a mapped network drive. If you choose to do this, please use a UNC path (e.g. \\SERVER\SHARE) and don’t forget to configure the [Backup Set] -> [Network Resources Authentication for Windows] setting.

To conserve the use of disk space, you can set the [Remove temporary files after backup] option to delete the temporary files automatically after a backup job has finished.

Transfer Block Size

Transfer block size defines the block size online backup manager will use to transfer your backup blocks. Generally, backup jobs using a larger block size will have better performance, because of the smaller number of connections involved.

However, some firewalls or proxy servers may block out-going network traffic (HTTP/HTTPS POST method) with large block size for security reasons. If you are in a network with this type of restriction, please lower the transfer size value and try again.

To change the transfer block size of any backup set, please select the [Setting] node on the left panel to invoke the [Setting] panel on the right. You can then make changes to the [Transfer Block Size]. After you have made your changes, just press the [Save Setting] button on the toolbar.

Follow Symbolic Link (Linux/Unix/Mac only)

Under Unix/Linux/Mac, users can create a symbolic link to link a file/directory from another directory. This setting defines whether you want the online backup manager to traverse any symbolic links encountered on your backup path.

To change the follow symbolic link of any backup set, please select the [Setting] node on the left panel to invoke the [Setting] panel on the right. You can then make changes to the [Follow Symbolic Link]. After you have made your changes, just press the [Save Setting] button on the toolbar.

 

Microsoft’s Volume Shadow Copy Service (VSS)

Microsoft Volume Shadow Copy Service (VSS) allows you to backup files that are exclusively opened. Without VSS, you will get the error message “The process cannot access the file because another process has locked a portion of the file” if you are trying to backup a file that is exclusively opened (e.g. Outlook PST file).

Please note that VSS is only available on Windows XP / 2003 and you must have administrative privileges to start the VSS service on a computer. Also VSS will only work if at least one of your partitions is formatted using NTFS.

If you are running Windows 2003, please install the Windows 2003 VSS hot fix available in http://support.microsoft.com/default.aspx?scid=kb;en-us;887827 before running VSS.

If you are running into problems with VSS running on Windows XP / 2003, Microsoft's recommendation is to try re-registering the Volume Shadow Copy Service again. Simply run the script [OBM Home]\bin\RegisterVSS.bat to do so.

For more information, please take a look at the following page for a technical introduction to Volume Shadow Copy Services (VSS):

http://technet2.microsoft.com/windowsserver/en/library/2b0d2457-b7d8-42c3-b6c9-59c145b7765f1033.mspx

Encryption

Before your files are sent to the Offsite Backup Server, all your files are compressed and encrypted using your choice of encryption algorithm, mode and key. The following table explains all encryption parameters available within a backup set.

Note:

Encryption settings are set at backup set creation time and cannot be modified. You need to create a new backup set if you want to change your encryption settings for a backup set.

Encryption Algorithm
It defines the encrypting algorithm used to encrypt your backup files. There are three encryption algorithms available:

[AES] Advanced Encryption Standard algorithm

[DESede] Triple DES algorithm

[Twofish] Twofish algorithm

We recommend the use of AES as it has been chosen as the encryption standard for commercial use. Please refer to references on Cryptography for more information about encryption algorithms.

Encryption Mode
It defines the encrypting mode used to encrypt your backup files. There are two encryption modes available:

[ECB] Electronic Cook Book Mode

[CBC] Cipher Block Chaining Mode

We recommend the use of CBC mode as it offers better security. Please refer to references on Cryptography for more information about encryption modes.

Encrypting Key
The key used to encrypt all files within a backup set. Please write it down on paper and keep it in a safe place. If the key is lost, you will not be able to recover your files from the encrypted backup files.

Retention Policy

During backup, if the online backup manager finds that you have deleted a file (or updated a file) on your computer, it will put the corresponding deleted (or updated) file already backed up on the backup server into a retention area. The retention policy setting defines how long files inside the retention area will be kept on the backup server before they are deleted automatically from the server.

Retention policy will only affect “retained” file (i.e. files that have already been deleted or updated on your computer and thus are moved to the retention area of the backup server). For those files that have not been updated on your computer, the backup of these files is kept in the data area on the backup server and won’t be affected by the setting of retention policy. These backup files of unchanged files will stay on the backup server forever until the original files are removed (or updated) from your computer.

Standard Retention Policy

The [Standard] retention policy allows you to delete retained files automatically after a user defined number of days or after a user defined number of backup Jobs. To change the retention policy setting of any backup set, please select the [Retention Policy] node on the left panel. You can then make changes to your retention policy under the [Retention Policy] section. After you have made your changes, just press the [Save Setting] button on the toolbar.

Advanced Retention Policy

The [Advanced] retention policy allows you to configure a more flexible retention policy. It allows you to keep a set of snapshots of all backup files based on the time of the backup Jobs. For example, you can configure the advanced retention policy to keep the following sets of backup files to mimic the retention policy of the old days when you were still doing tape rotations:

􀂋 All files available within the last 7 days

􀂋 All files available on the last 4 Saturdays within the last 28 days

􀂋 All files available on the 1st day of each month within the last 3 months

􀂋 All files available on the 1st day of each quarter within the last 12 months

􀂋 All files available on the 1st day of each year within the last 7 years

To do so, you need to setup your advanced retention policy as follows:

􀂋 Type = Daily; Number of copy to keep = 7

􀂋 Type = Weekly; Frequency = Saturday; Number of copy to keep = 4

􀂋 Type = Monthly; Frequency = Day 1; Number of copy to keep = 3

􀂋 Type = Quarterly; Frequency = Day 1 of Jan, Apr, Jul, Oct; Number of copy to keep = 4

􀂋 Type = Yearly; Frequency = Date 01-01; Number of copy to keep = 7

Assuming today is 17-Jan-2006, if [Remove retention files for overlap policy] is NOT enabled, a total of 22 snapshots (provided you have run backups daily for more than 7 years) will be kept on the server accordingly

Extra Backup (Off-line backup, Logout Reminder)

Off-line backup is basically designed for notebook users who are off-line most of the time and cannot rely on the backup schedule to backup regularly. The "Backup Interval" allows notebook users to specify the interval that they would like their data to backup. When the machine is online and this interval has elapsed, backup will run automatically. If “Backup Alert” is enabled, a popup message box will ask the user to confirm starting the backup.

The "Email Notification" setting is the number of days since the last backup that triggers the backup server to send email notification to the client to remind him to run an off-line backup.

When the “Logout Reminder” setting is enabled, a popup message box will ask the user to start a backup before logging out / shutting down Windows.

In-File Delta

Please refer to the in-file delta section for more information on this topic.

Local Copy

If you want to save an extra copy of backup data on your local hard disk (in addition to a copy of backup data stored on the backup server) to minimize file-restoring time and/or to provide an extra safety precaution, you can do the following:

i. Open the online backup manager from the System Tray (see previous sections for details)

ii. Setup your backup set (see previous sections for details)

iii. Select [Local Copy] under your backup set from the left panel

iv. Check the [Copy to Local Hard Disk] checkbox

v. Enter a directory to where you want an extra copy of your backup files to be stored in the [Copy to] field provided (preferably a directory under another hard disk)

vi. (Optional) Select the [Yes] radio button if you want to store your backup files in compressed form to conserve free space usage

vii. An extra copy of backup will be saved in the [Copy to] directory when you run your backup job

If you want to make local copy to a directory located on a NetWare server (or another computer is a windows

workgroup) and you are getting "Network drive is not accessible" error message, please try adding the following command as a [Pre-backup command]

net use \\SERVER\SHARE [PASSWORD] /USER:[DOMAIN | MACHINE_NAME]\[USERNAME]

E.g.

C:\> net use \\Netware\Data password /USER:peter

C:\> net use \\WorkgroupComputer1\Data password /USER:WorkgroupComputer1\peter

This will authenticate the current process with the NetWare server (or another computer is a windows workgroup).

Backup will then be allowed to run correctly.

How to restore “Local Copy” files

“Local Copy” files are stored in the [Copy to] directory (under [Local Copy] setting). To restore backup files,

please do the followings:

i. Choose [Tools] -> [Unzip Local Copy]

ii. Select the required [Backup Set] from the drop down list

iii. Fill in the [Source Directory] (directory where “Local Copy” files are stored) and [Destination

Directory] (directory to where you want “Local Copy” files to be restored)

iv. Click [Start]

Using One Backup Account for Multiple Computers

The online backup manager allows you to backup multiple computers using a single backup account. To backup multiple computers, you need to create a different backup set to backup each individual computer and to configure the [Run scheduled backup on this computer] checkbox.

For version 5.2

Since the computer that created the backup set will have its computer name associated with the backup set. The backup scheduler running on each computer will only run backup sets with the same computer name as itself.

Thus, you just need to make sure that all your computer names using a single backup account are unique.

For version 5.1 or Earlier

You must configure the online backup manager on each computer that it only runs scheduled backup for the intended backup sets only.

If this is not setup properly, scheduled backup job of the same backup set from different computers will both be

started. This will result in lots of checksum errors and files being deleted on the backup server.

To allow multiple computers to be backed up under a single backup account, you are required to do the following

for each computer that has installed online backup manager under the same backup account:

i. Logon to one of the computers that has online backup manager installed under the same backup account.

ii. Open online backup manager and select a backup set that is not intended to run on this computer from the left panel.

iii. Make sure that the [Run scheduled backup on this computer] checkbox on the right panel is not checked.

iv. Repeat the previous step for the rest of the backup sets that are not intended to run on this computer.

v. Repeat steps ii to iv for each computer that has online backup manager installed under the same backup account.

IMPORTANT If you create a new backup set or want to backup another computer using the same backup account at a later date (this implies that you need to create an additional backup set under this backup account for the new computer), please make sure to repeat the procedure above (i.e. uncheck the [Run scheduled backup on this computer] checkbox for the added backup set) for each computer.

Backing Up Files

This section describes how files are backed up by the online backup manager to the backup server

How files are backed up

The diagram below describes how online backup manager will backup your files.

Run backup at scheduled time automatically

Once you set your backup scheduled, a backup job will be started automatically to perform backup operation for

you at your absence. You can have backup running at your scheduled time as often as you want (e.g. twice a day

or hourly during office hour) without requiring doing any extra work.

Incremental Backup

Unchanged files are already backed up to server and need not to be backed up again. The online backup manager will pick the new or updated files from your backup set files and upload only these files to the server. It significantly reduces the time required to perform the backup operation since most users update less than 5% of their total data each day.

Compress and encrypt data automatically

Data are compressed and encrypted before they are uploaded to the server. Not only does it reduce the storage space to keep you backup files, it also ensures the privacy of your data.

File Retention Policy

The built-in file retention policy allows you to access multiple versions of the same file or even deleted files from your backup set. Backup files are put into a retention area before they are removed from the server. If you want to get back a deleted file (or you want to get back the previous versions of an updated files) within the retention

period, these files will always be available in the retention area. This feature is particularly useful when you have accidentally deleted a file or incorrectly updated a file within the file retention period (file retention period is user customizable).

Backup files directly to the backup server

You can backup your data to an Offsite Backup Server by following instructions below.

vi. Open the online backup manager

vii. Right click the online backup manager icon available in the system tray and choose [Open]

a. Create a backup set

b. From the Menu, Choose [Backup Set] -> [New] -> [File Backup Set]

c. Enter a name for your backup set

d. Select the files/directories you want to backup

e. Set the backup schedule (Note: You can have more than one schedule in a backup set)

f. Set the encryption algorithm, encryption mode and encrypting key for this backup set (Hint: For the sake of simplicity, just select the [Default] radio button (your encrypting key is set to be the same as your backup account password)

viii. Run Backup

a. Select the backup set you want to run on the left panel and press the [Start Backup] button (►) on the toolbar

b. Select [Off-site Backup Server] to start backing up your files to an Offsite Backup Server.

Note:

1. You can have more than one backup set in a backup account.

2. Please write the encrypting key down on paper and keep it in a safe place. If you lose your encrypting key,

you will not be able to restore your backup files.

Backup files to removable hard disk (seed loading)

If you have a lot of data (e.g. 300GB) to backup to the backup server, it would take a considerable amount of time to perform the first full backup through the Internet. If you run into this problem, you can use the Seed

Loading Utility to backup your backup set to local hard disk (instead of directly to the backup server) and then transport the backup data, using removable hard disk, to the offsite backup server. The administrator can then load all your backup files from your removable hard disk into your backup account. This could then save you days (even weeks) of performing your first full backup. Since subsequent backup will be incremental backup (only new or updated files will be uploaded to the server) you should have no problems uploading your backup data afterwards.

To perform seeding loading, please do the following:

i. Open the online backup manager from the System Tray (see previous sections for details)

ii. Setup your backup set (see previous sections for details)

iii. Select the backup set you want to run on the left panel and press the [Start Backup] button () on the toolbar

iv. Select [Local Hard Disk (Seed Load Utility)] to start backing up your files to local hard disk and press the [OK] button

v. Enter a directory where you want all backup files to be stored in the [Destination Directory] field and press the [Start] button.

Please make sure you have enough free space in the directory specified. If you are going to transport a removable hard disk to the offsite backup server, please enter a directory under your removable hard disk here.

vi. You should get the message “Backup Completed Successfully” as shown below after all backup files are spooled to the directory you specified.

vii. Transport the data specified in the [Destination Directory] field to the offsite backup server

Restoring Files

This chapter describes different ways files can be restored from to the backup server

It is very important to write down your encrypting key on paper and keep it in a safe place because there will be no way to restore your backup files if you lose your encrypting key.

Restore backup files directly from backup server

You can use either the online backup manager or the web restorer to restore backup files from the backup server.

Using Online Backup Manager

You can restore your data from the backup server by following instructions below.

i. Open the online backup manager from the System Tray (see previous sections for details)

ii. Select the [Restore] tab at the bottom part of online backup manager.

iii. Select the backup set from which you would like files to be restored from the left panel

iv. Select the snapshot of your backup files that you would like to restore from the backup server by using [Show files after Job] drop down list

v. Select the files that you would like to restore and press the [Restore Files] button on the toolbar

vi. Use the [Browse] button to select the directory to where you want files to be restored (or simply select [Original location] to restore files to their original path)

vii. Files will be restored automatically as shown below (a file won’t be downloaded from the backup server again if an identical file exists on local path already)

Using the web interface

You can restore your data from an Offsite Backup Server by following instructions below.

i. Logon to the Offsite Backup Server web interface

ii. From the top menu, click [File Explorer]

iii. Click the [Backup Set] link that contains the files that you want to restore

iv. Select the snapshot of your backup files that you would like to restore from the backup server by using [Show files after Job] drop down list

v. If you want to see all the different versions of all files (shown as grey below), just choose the [Show all files] radio button on the [File Explorer] page.

Files, which are shown in grey below (e.g. AIX_logo.JPG) are being stored in the retention area on the backup server but you can still restore these files from the backup server.

vi. Select the files that you would like to restore and press the [Restore] button on the toolbar

vii. A dialog shown below would appear

a. Press the [Restore] button

b. Enter the directory to which backup files should be restored to in the [Restore files to] textbox

c. Enter the encrypting key which will be used to decrypt your backup files upon restoring your

backup files

d. Press the [Start] button

Restore backup files from removable hard disk

If you want to restore lots of backup files from the backup server and you find it too slow to restore all your backup files from the backup server through the internet. You can ask your backup services provider to send you all your backup files in removable hard disk (or CD/DVD). However, all backup files stored on backup server are in encrypted format. You need to decrypt them back to their original format before you can use them. To decrypt your backup files from removable media, please do the followings:

i. Open the online backup manager from the System Tray

ii. Select the [Tools] -> [Decrypt Files Wizard] from the menu

iii. Use the [Browse] button to locate the “files” directory (provided by your backup provider in removable hard disk or DVD) which contains the backup files that you want to decrypt

iv. If you have more than one backup set under the “files” directory, select the [Backup Set] which contains the backup files that you want to decrypt.

v. Select the snapshot of your backup files that you would like to restore from the removable media by using [Show files after Job] drop down list.

vi. If you want to see all the different versions of all files (shown as grey below), just choose the [Show all files] radio button on the [Decrypt Files Wizard] dialog.

Files, which are shown in grey below (e.g. AIX_logo.JPG) are being stored in the retention area on the removable media (but you can still restore these files).

vii. Enter the directory to which you want the backup files to be restored to in the [Decrypt files to] section and enter the [Decrypting Key] (the same as the encrypting key of this backup set)

viii. Press the [Start] button

 

 

 

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