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FAQ
 

Frequently Asked Questions

How do I get Support?
What size online backup account do I need?
Where can I find answers on technical questions?
What is Online Backup?
What type of subscription do I need?
Can I make more than one offsite backup per day?
What if I am unable to sign up for the backup service?
Is there anything else I need to do?
Can I use PerfectBackup if I work from home?
Do I have the right internet connection?
What happens if things go wrong?
Do I need a password?
Support
Which files can I select for backup?
Subscription period

Answers

How do I get Support?
Support is always available, please visit here for online support where you will always find answer to your questions, email support-kb@perfectbackup.co.uk or call us on 01904 737528

What size online backup account do I need?
To find out which size backup account is required, please download our data backup analysis tool. Select which directory(s) or drive you wish backup up, the program will take a few seconds to analyse your data and the results will illustrate how much data you have in a raw format how much space your data will take up once compressed.

Where can I find answers on technical questions?
You can find the most answers in our online backup knowledge base.

What is Online Backup?
Online Backup is a way of backing up business data to a secure offsite and remote location via your existing internet connection. Backup software is installed onto a computer or server which will compress, encrypt and then backup your chosen files to an offsite and totally secure storage infrastructure. Should the worst happen then your data can then be recovered back to its existing location or a different location via the backup software or browser.

What type of subscription do I need?
To determine what type of subscription you require you can do the following: Create a new folder and copy all the files you want to backup to this folder. Beware: To save space only select files containing data and not software program files. Select the folder and choose properties to see the data storage space you need. Despite the fact that your data will be almost 50% compressed (depending on the type of data) we advise you to subscribe for the uncompressed amount of space because you'll be saving data from different points in time.

Can I make more than one offsite backup per day?
Yes. Your data will be safely stored with just two clicks. There is no limit to the data transfers or the number of offsite backups you can make per day.

What if I am unable to sign up for the backup service?
All your sign-up details for offsite backup are entered into what is known as a "pop up window". If you are using what is known as a "pop-up killer", then this window is not displayed. Please switch off the pop-up killer when using our backup program and website.

Is there anything else I need to do?
Make sure that you do not switch off your PC before the backup has been made. Our software automatically creates at least one backup per day. Please ensure that all programs are closed after you have finished your work. If required, our software can switch off your PC as soon as backup to our offsite storage servers have been made.

Can I use PerfectBackup if I work from home?
PerfectBackup is highly suitable for homeworkers, as well as those who are self-employed and who do not use large servers and just need to backup a single computer.

Do I have the right internet connection?
An average broadband connection should be sufficient to enjoy the optimal use of our online backup service. Our software only transfers altered or new data. All data is also compressed before being transferred. This limits the amount of data transfer required.

What happens if things go wrong?
You have lost a file. Perhaps your harddrive has crashed and you want to reinstall your files. Perhaps you would like to transfer your data to a new system. Or you want to access your work from a different location. All of this can be done.
As soon as you have access to an internet connection, you can continue to work with any file that you previously selected for backup, or you can do this straight from the software
Click on Login
Login with your Login Name and password.
Click Restore.
Forgotten your login?
Click on 'Forgot password' and enter your email address.
We will immediately send you your Login name and password.

Do I need a password?
You select your own password, which will be used to encrypt your files. You will need this password to retrieve the files. PerfectBackup has no access to this password. In this way, we ensure that no-one has access to your data. Alternatively, you have the option not to encrypt your files.

Support
We are always available when you need help or support.
Please fill in the contact form.

Which files can I select for backup?
Check what applications are in use for email, word processing, databases and so on. Verify the file format of these applications, and the default file location. You can easily select these important files, folders and directories through our software. Always select the My Documents folder for backup! Remember: files that you do not select for backup, cannot be retrieved!

Subscription period
A free 20GB 1 month trial account without any obligations or hassle, we do not ask for any guarantee or form of pre payment. Subscription fees are paid monthly and you only need to give a 1 month notice to cancel our service.
All prices are in GBP and excl. 17.5% VAT. (?)

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Latest Release:5.5.8.0
(release notes)
Computer-Backup| Online-Backup| Offsite-Backup| Internet-Backup| Backup-Software| Backup-via-Internet| Supporting